Customer service is number one on our list of commitments as it directly relates to our success. We will always answer the phone and have your back. Integrity, hard work and loyalty is our Mission Statement.
Your input and feedback is important to us. If you have questions regarding pricing, sizing, fit, art or just a general question we want you to call or email us. We are here to serve you. Fred is always on call.
How does the order process work?
- Step 1: Browse our online catalog to choose your new custom gear. We are here to assist you call us for a custom quote, art requirements or sizing questions.
- Step 2: Need a Designer? We can help you call us and or email us your ideas and questions: info@coolcyclingjerseys.com.
- Step 3: Have a design already? Download our Custom Templates and start you design today: Templates Downloads
- Step 4: Design and save art files in Adobe Illustrator CS5 or earlier format. All text must be outlined (.ai, .eps).
- Step 5: Submit your art for approval
- Step 6: Submit your order and payment
- Step 7: Delivery in 3-4weeks after order is sent to production.
Does Coocyclingjersys.com do custom design work?
Yes. CCJ offers both custom and semi-custom options.
For more details and pricing, shoot Fred a note at info@coolcyclingjerseys.com or give us a call directly 925-915-7415.
Need help with choosing your size?
Go to coolcyclingjerseys.com/sizing-info-page Sizing charts are available on the home page. We know sizing can be tricky so don’t hesitate to contact at 925-915-7415 or email us at info@coolcyclingjerseys.com
What if my order is not correct?
We take special care monitoring all phases of the production and delivery process to ensure accuracy of your order. We know on occasion that mistakes can happen and we’ll do our best to make everything right as fast as possible. If you discover an error, please contact Coocyclingjerseys.com immediately and have your Order # available.
| TERMS & CONDITIONS:◆ Pricing is based off 2+ items of the same design, gender, cut and fabric(s).◆ Standard lead time: 3-4 weeks from proofs approved and payment received.◆ Order of only 1 piece will carry an item upcharge of 30%. No upcharge if ordering a total of 10 main items. Main items are any tops, bottoms and suits. Accessories such as arm warmers, caps, gloves, socks are not considered as main items.◆ Rush service is available at a 50% surcharge if customer needs the order shipped in 2 weeks, 25% surcharge if customer needs the order shipped in 3 weeks.◆ FREE SHIPPING on orders over 10 pcs in 129 countries & regions. |
Contact us: 925-915-7415
Email: info@coolcyclingjerseys.com